Return and Refund Policy

At Mom's Design, we stand behind the quality of our handcrafted jewelry. Your satisfaction is our priority.

30-Day Return Window

We accept returns within 30 days of delivery. Items must be unworn, undamaged, and in their original packaging.

Refund Process

Once we receive and inspect your return, we'll process your refund within 5-7 business days to your original payment method. You'll receive an email confirmation when your refund has been issued.

Exchanges

Need a different style? Contact us and we'll help arrange an exchange based on current availability.

How to Initiate a Return

To start a return, contact us at:

Email: momsdesignsvt@gmail.com

Please send returns to:

PO Box 2360
West Dover, VT 05356

Return Shipping

Return shipping costs are the customer's responsibility unless the item arrived damaged or we made an error with your order.

Non-Returnable Items

Custom or personalized jewelry pieces cannot be returned unless defective.

Questions?

Contact us at momsdesignsvt@gmail.com — we're here to help make things right.